The World's Leading Companies Choose Solix
Online Product Help
Topic and use case oriented online knowledgebase enhanced by search capability to help you find answers instantly to all your queries on Solix ECS features and usage.
Customer Support
We have a team of Enthusiastic ECS product experts and engineers available online to understand, resolve, and prevent customer issues. We have put together two support plans to help meet expectations of small and large organizations.
Standard Support
Standard Support is included in every ECS subscription. It includes active maintenance and availability of our support team during your business hours.
Email us at ecs.support@solix.com or login to our support portal
Premier Support
ECS Premier Services team is designed for large organizations that need 24/7 support from ECS. The Premiier support team is dedicated to provide you and your team with our popular white glove treatment, including SLAs to support your mission-critical use cases.
Need guidance or support?
We've got a team to help your team
Whether you have the occasional question or are looking for a dedicated CSM who will be by your side every step of the way—we’ve got you.
- No obligations
- Because we love being loved
